Refund policy

1. Return Policy

1.1 Eligibility for Returns:

  • We accept returns within 14 days from the date you receive your order. To be eligible for a return, items must be unused, in their original condition, and with the original packaging.

1.2 Non-Returnable Items:

  • Certain items are not eligible for return, including but not limited to:
    • Personalized or custom-made products;
    • Final sale or clearance items.

1.3 Return Process:

  • To initiate a return, please contact our customer service team at eshmiaccessori@gmail.com. Provide your order number, a description of the item you wish to return, and the reason for the return.
  • We will provide instructions on how to return the item. Please ensure that the item is securely packaged to avoid damage during transit.

2. Refund Policy

2.1 Refunds:

  • Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase.
  • Please allow [Insert Refund Processing Time, e.g., 5-7 business days] for the refund to be reflected in your account, depending on your payment provider.

2.2 Shipping Costs:

  • Original shipping costs are non-refundable. If you are returning an item due to an error on our part or a defect, we will cover the return shipping costs. Otherwise, return shipping costs are the responsibility of the customer.

2.3 Exchanges:

  • We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.

3. Damaged or Incorrect Items

3.1 Damaged Items:

  • If you receive an item that is damaged or defective, please contact us immediately at eshmiaccessori@gmail.com with your order number, a description of the issue, and photos of the damaged item. We will provide instructions on how to proceed with a replacement or refund.

3.2 Incorrect Items:

  • If you receive an incorrect item, please contact us within [Insert Time Frame, e.g., 7 days] of receipt. Provide your order number and details about the incorrect item. We will arrange for the correct item to be sent to you or provide a refund.

4. Contact Us

If you have any questions or need assistance with returns or refunds, please contact us at: